Terms and conditions

1. Scope

The sales contracts concluded through the electronic commerce www.quattroluce.com and the consumer will be governed by the following General Contract Conditions.

2. Parties to the contract

The purchase agreement is concluded with Juan Jose Alcocer Triviño. (hereinafter, Quattroluce), with Tax Identification Code 53121120k, with registered office at Ctra Vella 10, 08470 Sant Celoni, You can contact us by phone +607436359, or by email at pedidos@quattroluce.com.

3. Conclusion of the contract

By clicking on the "finish purchase" button, you issue a binding declaration of will by which you accept the conclusion of the order, forcing yourself to pay for it. You will then receive an acknowledgment of receipt of your order, confirming the conclusion of the contract.

4. Tongue

The contract may be formalized in Spanish.

5. Contract file

Contracts concluded in the online shop are archived. You can access the orders placed in your customer account or by sending an email to pedidos@quattroluce.com.

6. Price

The prices shown do not include the legally applicable country tax and are indicated in euros. Unless expressly stated otherwise, the prices indicated do not include shipping costs. Deliveries made to destinations outside the assigned one may incur additional costs and be subject to fees and taxes, especially those of a customs nature and on the value added to imports. The totality of the expenses originated by the destination outside the Spanish borders will be assumed by the buyer.

7. Delivery

The products offered on the website will be sent only to addresses assigned in the country of purchase, always contributions due by the customer. No shipments will be made outside the mentioned delivery area. The delivery time is from 5 to 20 days. Products whose deliveries require different terms will reflect this particularity in their description. The product will only be shipped once payment has been received.

8. Shipping costs

Postage, customs expenses or any type of fee will always be borne by the client, leaving Quattroluce exempt from paying any amount that represents an extraordinary expense.

9. Payment methods

The following payment methods are offered: bank transfer, credit/debit card, PayPal. In the case of selecting bank transfer, you will be provided by email with the details of the account to which you must make the transfer.

10. Transfer of risk

Returns due to poor condition of the products must be communicated within a maximum period of 24 hours from receipt to the e-mail orders@quattroluce.com in this case all expenses will be borne by QUATTROLUCE

After this period, QUATTROLUCE will not be responsible for any claim for this reason due to the loss of transport insurance coverage.

If when you receive the order is not to your liking. You only have to notify us within the first 7 days of receiving it, by sending an e-mail to pedidos@quattroluce.com and indicating the number of your order.

In this case, the freight will be borne by the customer, and a 10% commission will be charged for processing, handling and bank charges, the material having to be in perfect condition and original packaging and once received at QUATTROLUCE and reviewed by us. We will contact you via e-mail to specify the refund of the amount of the item.

The right of withdrawal and/or resolution is excluded in those cases in which, due to the very nature of the goods to be acquired, it is impossible to carry it out, without prejudice to the corresponding claim for damages suffered. Items sold as opportunities and, in general, products under direct order from the manufacturer cannot be returned. The merchandise must be delivered to our carrier in perfect condition, packed in a closed and sealed package that covers its original packaging.

If the shipment is on behalf of the client, it must also arrive at our perfectly identified warehouse.

The product must be perfectly identified and marked with the return number provided by QUATTROLUCE. If the product is defective, QUATTROLUCE will be responsible for replacing the product, at no cost to the customer. If the client wanted the resolution of the contract, the collection costs would be deducted.

11. Information on withdrawal for consumers

We accept cancellations of purchase orders as long as they are communicated and confirmation of said cancellation is obtained within 24 hours from the moment of purchase. After 24 hours we reserve the right to accept order cancellations.

12. Guarantees

All products offered on the website have a legal guarantee of conformity of 2 years in accordance with the conditions established in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

13. After-sales service

Our customer service is at your disposal to deal with any possible claim. You can contact us by phone at 938484978, at the email address Quattroluce., Ctra Vella 10, 08470 Sant Celoni, Spain. You can also contact us by email at pedidos@quattroluce.com.

14. Reservation of ownership

Ownership of the product will be transferred upon full payment of the price.

15. Applicable legislation

The purchasing system is subject to the legislation in force in Spain.

In the event of any conflict or discrepancy arising, the Courts and Tribunals that will hear the matter will be those provided for by the applicable legal regulations, which in the case of final consumers will be the buyer's domicile or the place of fulfillment of the obligation.

In the event that the purchasing party has a domicile outside of Spain or if the sale is made by a company, both parties expressly waive any other forum, submitting to the Courts and Tribunals of Barcelona.

16. Sales policy

The minimum age to make purchases on our website is 18 years old.

Right of withdrawal

Description of the right of withdrawal

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods. To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax or email). You may use the model withdrawal form below, although its use is not obligatory.

To comply with the withdrawal period, it is sufficient that the communication regarding your exercise of this right is sent before the withdrawal period expires.

Consequences of withdrawal

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us) without undue delay and, in any case, not later than 14 calendar days from the day on which we are informed of your decision to withdraw from this contract. We will make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the reimbursement. We may withhold reimbursement until we have received the goods, or until you have provided proof of the return of the goods, depending on which condition is met first.

You must return or deliver the goods directly to us or to , without undue delay and, in any event, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be deemed to have been met if you return the goods before the deadline has expired. You must bear the direct cost of returning the goods.

You will only be liable for any decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. Exceptions to the right of withdrawal

The right of withdrawal will not apply to contracts that refer to:

• a) The supply of goods made according to the consumer's specifications or clearly personalized.

• b) The supply of goods that may deteriorate or expire quickly.

• c) The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.

• d) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer after delivery.