Terms and conditions

1. Scope

The sales contracts concluded through the electronic commerce www.quattroluce.com and the consumer will be governed by the following General Contract Conditions.

2. Parties to the contract

The purchase agreement is concluded with Juan Jose Alcocer Triviño. (hereinafter, Quattroluce), with Tax Identification Code 53121120k, with registered office at Ctra Vella 10, 08470 Sant Celoni, You can contact us by phone +607436359, or by email at pedidos@quattroluce.com.

3. Conclusion of the contract

By clicking on the "finish purchase" button, you issue a binding declaration of will by which you accept the conclusion of the order, forcing yourself to pay for it. You will then receive an acknowledgment of receipt of your order, confirming the conclusion of the contract.

4. Tongue

The contract may be formalized in Spanish.

5. Contract file

Contracts concluded in the online shop are archived. You can access the orders placed in your customer account or by sending an email to pedidos@quattroluce.com.

6. Price

The prices shown do not include the legally applicable country tax and are indicated in euros. Unless expressly stated otherwise, the prices indicated do not include shipping costs. Deliveries made to destinations outside the assigned one may incur additional costs and be subject to fees and taxes, especially those of a customs nature and on the value added to imports. The totality of the expenses originated by the destination outside the Spanish borders will be assumed by the buyer.

7. Delivery

The products offered on the website will be sent only to addresses assigned in the country of purchase, always contributions due by the customer. No shipments will be made outside the mentioned delivery area. The delivery time is from 5 to 20 days. Products whose deliveries require different terms will reflect this particularity in their description. The product will only be shipped once payment has been received.

8. Shipping costs

Postage, customs expenses or any type of fee will always be borne by the client, leaving Quattroluce exempt from paying any amount that represents an extraordinary expense.

9. Payment methods

The following payment methods are offered: bank transfer, credit/debit card, PayPal. In the case of selecting bank transfer, you will be provided by email with the details of the account to which you must make the transfer.

10. Transfer of risk

Returns due to poor condition of the products must be communicated within a maximum period of 24 hours from receipt to the e-mail orders@quattroluce.com in this case all expenses will be borne by QUATTROLUCE

After this period, QUATTROLUCE will not be responsible for any claim for this reason due to the loss of transport insurance coverage.

If when you receive the order is not to your liking. You only have to notify us within the first 7 days of receiving it, by sending an e-mail to pedidos@quattroluce.com and indicating the number of your order.

In this case, the freight will be borne by the customer, and a 10% commission will be charged for processing, handling and bank charges, the material having to be in perfect condition and original packaging and once received at QUATTROLUCE and reviewed by us. We will contact you via e-mail to specify the refund of the amount of the item.

The right of withdrawal and/or resolution is excluded in those cases in which, due to the very nature of the goods to be acquired, it is impossible to carry it out, without prejudice to the corresponding claim for damages suffered. Items sold as opportunities and, in general, products under direct order from the manufacturer cannot be returned. The merchandise must be delivered to our carrier in perfect condition, packed in a closed and sealed package that covers its original packaging.

If the shipment is on behalf of the client, it must also arrive at our perfectly identified warehouse.

The product must be perfectly identified and marked with the return number provided by QUATTROLUCE. If the product is defective, QUATTROLUCE will be responsible for replacing the product, at no cost to the customer. If the client wanted the resolution of the contract, the collection costs would be deducted.

11. Information on withdrawal for consumers

We accept cancellations of purchase orders as long as they are communicated and confirmation of said cancellation is obtained within 24 hours from the moment of purchase. After 24 hours we reserve the right to accept order cancellations.

12. Warranties

All products offered on the website are guaranteed